Sometimes you can only put up with so much abuse before putting the customer in their place.
"For fuck's sake! There's no fucking trains?! Why's there no fucking trains?!"
"Sorry mate, planned engineering."
"Well why's there no fucking signs at the other station?! No one fucking told me!"
"Now look. There are posters about our works, for weeks in advance, on every Underground station. We make P/A announcements on every Underground station leading up to the works. We take out a whole page of the Metro newspaper the friday before the works start. The works are freely available on the internet and you can even set up text and e-mail alerts of our planned works. What more do you want us to do? Phone you every morning?"
The customer walks away and shakes his head.
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